If you make a call and are informed that theperson called is not in, ask the person answering thetelephone to take a message, if appropriate. Youshould make sure that the person to whom you arespeaking understands the message, knows how tospell your name or the name of the person for whomyou are making the call, and has your correcttelephone number.The tonal quality of your voice may or may not besubject to improvement. But by speaking correctlyand distinctly and by speaking clearly andunhurriedly, you should have little difficulty inmaking yourself understood. Do not shout; itprobably will not help and is likely to hinder.Some people become nervous when speakingover the telephone. They take a deep breath, start atthe beginning of their notes, and rush through to theend, all in the same breath. Naturally, the person at theother end of the line cannot absorb so muchinformation so quickly, with the result that the wholeconversation is unintelligible. Do not race through aconversation. The person on the other end is just asanxious to hear your information as you are to give it,so avoid the need (and the waste of time) of having torepeat your message.REVIEW 4 QUESTIONQ1. You are taking a telephone message. List the fourelements that you should include when taking amessage.a.b.c.d.INTEGRATED VOICECOMMUNICATIONS SYSTEM (IVCS)Learning Objective: When you finish this chapter, youwill be able to—Recognize the purpose of an integrated voicecommunications system (IVCS).The IVCS is an integrated communications systemthat solves some of the shortcomings of older systemsinstalled on older ships. IVCS combines the features ofsound-powered telephones, dial telephones, andintercommunications units into one system. The IVCSalso can interface with other shipboardcommunications systems. The system consists ofterminals (user access devices), accessories, and twocomputer-controlled Interior CommunicationsSwitching Centers (ICSCs).NOTEWhenever IVCS are installed, sound-poweredtelephone circuits are designated as secondarycommunications circuits.TERMINAL DEVICESTwo types of terminal devices (network terminaland dial terminal) are used with the IVCS. The type ofterminal and the way it is connected into the systemdetermines the type of service that is provided to youthe user.Network TerminalThe network terminal (fig. 4-8) provides servicecomparable to that provided by sound-poweredtelephone systems. By depressing one of the fivenumbered push buttons, you’re connected to any one offour networks. Each network circuit is also connected toone of the ICSCs. The network circuits are manned forcertain shipboard operations, similar to sound-poweredtelephones.4-11Student Notes:
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