If you make a call and are informed that the
person called is not in, ask the person answering the
telephone to take a message, if appropriate. You
should make sure that the person to whom you are
speaking understands the message, knows how to
spell your name or the name of the person for whom
you are making the call, and has your correct
telephone number.
The tonal quality of your voice may or may not be
subject to improvement. But by speaking correctly
and distinctly and by speaking clearly and
unhurriedly, you should have little difficulty in
making yourself understood. Do not shout; it
probably will not help and is likely to hinder.
Some people become nervous when speaking
over the telephone. They take a deep breath, start at
the beginning of their notes, and rush through to the
end, all in the same breath. Naturally, the person at the
other end of the line cannot absorb so much
information so quickly, with the result that the whole
conversation is unintelligible. Do not race through a
conversation. The person on the other end is just as
anxious to hear your information as you are to give it,
so avoid the need (and the waste of time) of having to
repeat your message.
REVIEW 4 QUESTION
Q1. You are taking a telephone message. List the four
elements that you should include when taking a
message.
a.
b.
c.
d.
INTEGRATED VOICE
COMMUNICATIONS SYSTEM (IVCS)
Learning Objective: When you finish this chapter, you
will be able to—
Recognize the purpose of an integrated voice
communications system (IVCS).
The IVCS is an integrated communications system
that solves some of the shortcomings of older systems
installed on older ships. IVCS combines the features of
sound-powered telephones, dial telephones, and
intercommunications units into one system. The IVCS
also can interface with other shipboard
communications systems. The system consists of
terminals (user access devices), accessories, and two
computer-controlled Interior Communications
Switching Centers (ICSCs).
NOTE
Whenever IVCS are installed, sound-powered
telephone circuits are designated as secondary
communications circuits.
TERMINAL DEVICES
Two types of terminal devices (network terminal
and dial terminal) are used with the IVCS. The type of
terminal and the way it is connected into the system
determines the type of service that is provided to you
the user.
Network Terminal
The network terminal (fig. 4-8) provides service
comparable to that provided by sound-powered
telephone systems. By depressing one of the five
numbered push buttons, you’re connected to any one of
four networks. Each network circuit is also connected to
one of the ICSCs. The network circuits are manned for
certain shipboard operations, similar to sound-powered
telephones.
4-11
Student Notes:
