sympathetic listener, their tensions begin tosubside. They become more relaxed and tend tobecome more coherent and rational. The releaseof tensions does not necessarily mean that thesolution to the problem has been found, but itdoes help remove mental blocks in the way of asolution.Clarified ThinkingClarified thinking tends to be a normal resultof emotional release. The fact is that not allclarified thinking takes place while the counselorand counselee are talking. All or part of it maytake place later as a result of developmentsduring the counseling relationship. The net resultof clarified thinking is that a person is encouragedto accept responsibility for problems and to bemore realistic in solving them.ReorientationReorientation is more than mere emotionalrelease or clear thinking about a problem. Itinvolves a change in the member’s emotional selfthrough a change in basic goals and aspirations.Very often it requires a revision of the member’slevel of aspiration to bring it more in line withactual attainment. It causes people to recognizeand accept their own limitations. The counselor’sjob is to recognize those in need of reorientationbefore their need becomes severe, so that they canbe referred to professional help. Reorientation isthe kind of function needed to help alcoholicsreturn to normalcy or to treat those with mentaldisorders.TYPES OF COUNSELINGCounseling should be looked upon in termsof the amount of direction that the counselor givesthe counselee. This direction ranges from fulldirection (directive counseling) to no direction(nondirective counseling).Directive CounselingDirective counseling is the process of listeningto a member’s problem, deciding with the memberwhat should be done, and then encouraging andmotivating the person to do it. This type ofcounseling accomplishes the function of advice;but it may also reassure; give emotional release;and, to a minor extent, clarify thinking. Mosteveryone likes to give advice, counselors included,and it is easy to do. But is it effective? Doesthe counselor really understand the member’sproblem? Does the counselor have the technicalknowledge of human behavior and the judgmentto make the “right” decision? If the decision isright, will the member follow it? The answer tothese questions is often no, and that is why advice-giving is sometimes an unwise act in counseling.Although advice-giving is of questionable value,some of the other functions achieved by directivecounseling are worthwhile. If the counselor is agood listener, then the member should experiencesome emotional release. As the result of theemotional release, plus ideas that the counselorimparts, the member may also clarify thinking.Both advice and reassurance may be worthwhileif they give the member more courage to take aworkable course of action that the membersupports.Nondirective CounselingNondirective, or client-centered, counseling isthe process of skillfully listening to a counselee,encouraging the person to explain bothersomeproblems, and helping him or her to understandthose problems and determine courses of action.This type of counseling focuses on the member,rather than on the counselor as a judge andadvisor; hence, it is “client-centered.” This typeof counseling is used by professional counselors,but nonprofessionals may use its techniques towork more effectively with service members. Theunique advantage of nondirective counseling is itsability to cause the member’s reorientation. Itstresses changing the person, instead of dealingonly with the immediate problem in the usualmanner of directive counseling. The counselorattempts to ask discerning questions, restate ideas,clarify feelings, and attempts to understand whythese feelings exist. Professional counselors treateach counselee as a social and organizationalequal. They primarily listen and try to help theirclient discover and follow improved courses ofaction. They especially “listen between the lines”to learn the full meaning of their client’s feelings.They look for assumptions underlying thecounselee’s statements and for the events thecounselee may, at first, have avoided talkingabout. A person’s feelings can be likened to aniceberg. The counselor will usually only see therevealed feelings and emotions. Underlying thesesurface indications is the true problem that themember is almost always initially reluctant toreveal.4-27
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