The primary goal of the Continuous Improvement
Program is to increase productivity and produce better
quality through leadership. The most important part of
this program is the process, or, how the job gets done.
You might ask, “Who is the most familiar with the
job?”
The answer should be, “The person doing the job.”
Often, the way the job gets done is complicated or
just doesn’t work. In most workplaces, it’s almost
impossible for workers to get management to change
the way the job is done. Under the Continuous
Improvement Program, supervisors make sure that job
improvement suggestions are heard and, if practical,
made part of the way the job is done.
REVIEW 1 QUESTIONS
Q1. List the elements of a good Navy leader.
a.
b.
c.
Q2. List the principles of conduct that give direction,
solidity, and consistency to leadership.
a.
b.
c.
Q3. What is another term used to describe
administrative ability?
Q4. True or false. To be a good leader, you must know
how to be a good follower.
Q5. List three followership qualities.
a.
b.
c.
Q6. Describe the purpose of a reprimand.
Q7. List the ways you can help build morale.
a.
b.
c.
Q8. What is the primary goal of the Continuous
Improvement Program?
SUMMARY
In this chapter, you were introduced to the concepts
of leadership and supervision. You learned that in order
to be an effective leader, you first need to be a good
follower.
Also in this chapter, the idea behind the Continuous
Improvement Program was presented. Through this
program, valuable suggestions about the work place
can be acted on.
21-4
Student Notes:
