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Integrated Voice Communications System (IVCS) - 14325_109

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If you make a call and are informed that the person called is not in, ask the person answering the telephone to take a message, if appropriate. You should make sure that the person to whom you are speaking understands the message, knows how to spell your name or the name of the person for whom you are making the call, and has your correct telephone number. The tonal quality of your voice may or may not be subject to improvement. But by speaking correctly and  distinctly  and  by  speaking  clearly  and unhurriedly, you should have little difficulty in making yourself understood. Do not shout; it probably will not help and is likely to hinder. Some people become nervous when speaking over the telephone. They take a deep breath, start at the beginning of their notes, and rush through to the end, all in the same breath. Naturally, the person at the other end of the line cannot absorb so much information so quickly, with the result that the whole conversation is unintelligible. Do not race through a conversation. The person on the other end is just as anxious to hear your information as you are to give it, so avoid the need (and the waste of time) of having to repeat your message. REVIEW 4 QUESTION Q1. You are taking a telephone message. List the four elements that you should include when taking a message. a. b. c. d. INTEGRATED VOICE COMMUNICATIONS SYSTEM (IVCS) Learning Objective: When you finish this chapter, you will be able to— Recognize  the  purpose  of  an  integrated  voice communications system (IVCS). The IVCS is an integrated communications system that solves some of the shortcomings of older systems installed on older ships. IVCS combines the features of sound-powered  telephones,  dial  telephones,  and intercommunications units into one system. The IVCS also    can    interface    with    other    shipboard communications  systems.  The  system  consists  of terminals (user access devices), accessories, and two computer-controlled   Interior   Communications Switching Centers (ICSCs). NOTE Whenever IVCS are installed, sound-powered telephone circuits are designated as secondary communications circuits. TERMINAL DEVICES Two types of terminal devices (network terminal and dial terminal) are used with the IVCS. The type of terminal and the way it is connected into the system determines the type of service that is provided to you the user. Network Terminal The  network  terminal  (fig.  4-8)  provides  service comparable  to  that  provided  by  sound-powered telephone  systems.  By  depressing  one  of  the  five numbered push buttons, you’re connected to any one of four networks. Each network circuit is also connected to one of the ICSCs. The network circuits are manned for certain shipboard operations, similar to sound-powered telephones. 4-11 Student Notes:



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